Search found 40 matches

by lumidesk.support
Fri 4 Jan 2019 14:44
Forum: English
Topic: Backup / Port to new machine
Replies: 1
Views: 4375

Re: Backup / Port to new machine

Hi!

Yes, the host computer where you want to open the file it will need to have the fixture profiles that were used in the show you want to open, so you can replace the entire library if you have any modified fixture profile.

Regards;
by lumidesk.support
Wed 10 Oct 2018 13:41
Forum: English
Topic: New Version 30/05/2018 does not detect the ultimate
Replies: 7
Views: 9938

Re: New Version 30/05/2018 does not detect the ultimate

Hi! The reason why the controller can not be detected by the software could be that is an older version of the LD ultimate, for instances the controller with a board 7A are no longer compatible with the newest released of the software, so you will need to use older version, here is a link to downloa...
by lumidesk.support
Mon 13 Aug 2018 13:49
Forum: English
Topic: New Version 30/05/2018 does not detect the ultimate
Replies: 7
Views: 9938

Re: New Version 30/05/2018 does not dedect the ultimate

HI!
Try to upgrade the firmware on the controller, use the hardware manager that comes with the lumidesk software, see if this helps. Also can you send me the serial number of your controller with a picture of the top and the bottom of the controller to my email info@lumidesk.com
by lumidesk.support
Mon 16 Jul 2018 19:57
Forum: English
Topic: Midi Triggering
Replies: 1
Views: 4889

Re: Midi Triggering

Hi Paul!
There is a way to trigger Live action buttons via midi, the way of doing this is holding the shit key while you click the live action button with the mouse, then you will have to press the midi note you are going to use as a shortcut for the live action button. I hope this helps.
by lumidesk.support
Wed 13 Jun 2018 21:04
Forum: English
Topic: Odd Calibration for Moving Area with Moving Heads
Replies: 1
Views: 4519

Re: Odd Calibration for Moving Area with Moving Heads

Hi!
What fixture profile are you using with your lights? Do you have a manual for the moving heads you are using that you can send us.
by lumidesk.support
Thu 28 Dec 2017 14:19
Forum: English
Topic: KORG nanoKontrol II
Replies: 1
Views: 5185

Re: KORG nanoKontrol II

Can you please tell me the version of the Lumidesk software you are using?
by lumidesk.support
Mon 4 Dec 2017 21:06
Forum: English
Topic: Firmware
Replies: 1
Views: 5444

Re: Firmware

Apologies for the delay.

I don't think there is a firmware update for this model as it is an older board. This model will not work with the Lightrider app. The updated model (7B) will.
by lumidesk.support
Tue 24 Oct 2017 19:38
Forum: English
Topic: Lumidesk software
Replies: 8
Views: 11220

Re: Lumidesk software

We are working on an upcoming release. The current version just receives minor fixes and patches. The current version works on Windows 10. That is the OS version we use here in the office. Are you having technical issues with the version?
by lumidesk.support
Fri 20 Oct 2017 19:06
Forum: English
Topic: Lumidesk software
Replies: 8
Views: 11220

Re: Lumidesk software

They are not announced. They are released as "Betas". There are no logs available. These updates are minor bug fixes and compatibility updates for new hardware as the software has been out for a few years.
by lumidesk.support
Tue 17 Oct 2017 18:31
Forum: English
Topic: Lumidesk software
Replies: 8
Views: 11220

Re: Lumidesk software

Hello,

We roll out regular releases for Lumidesk. The latest update was made a few months ago.
by lumidesk.support
Mon 16 Oct 2017 13:06
Forum: English
Topic: Random Flicker Issue
Replies: 2
Views: 6534

Re: Random Flicker Issue

Hello,

How many lights do you have?
How many are flickering?
by lumidesk.support
Mon 25 Sep 2017 13:38
Forum: English
Topic: Remote tab is not active (grayed out)
Replies: 2
Views: 6210

Re: Remote tab is not active (grayed out)

Hello,

Can you please open your software. Click on the Configuration tab. Click on Hardware. Please take a screenshot of the window and send it to me here.
by lumidesk.support
Fri 1 Sep 2017 12:45
Forum: English
Topic: eurolite MFX-4 show or cue request
Replies: 1
Views: 5190

Re: eurolite MFX-4 show or cue request

Hello,

We do not create cues or shows upon request as this would not be feasible. Below is a link to all the tutorials, manuals and all other resources we have.

https://www.lumidesk.com/en/download.htm
by lumidesk.support
Tue 25 Jul 2017 14:42
Forum: English
Topic: Midi Light Activation on Midi Boards
Replies: 1
Views: 5461

Re: Midi Light Activation on Midi Boards

Hello,

Thank you for your inquiry. At the moment this feature is not available. However, our developer is aware that this is a feature that is in demand. We will try to incorporate this in the future version of the software.
by lumidesk.support
Wed 5 Apr 2017 20:21
Forum: English
Topic: Lumidesk Redesign
Replies: 3
Views: 7309

Re: Lumidesk Redesign

Unfortunately there is no solution for this at the moment. It will not support this high of a resolution natively. We will try to work on this in the future.
by lumidesk.support
Fri 31 Mar 2017 13:37
Forum: English
Topic: Lumidesk Redesign
Replies: 3
Views: 7309

Re: Lumidesk Redesign

Hello,

There is no set date for the release of the new software. Any updates will be announced here on the forums.

What resolution are you working with and what resolution would you like to work with?
by lumidesk.support
Tue 21 Mar 2017 13:23
Forum: English
Topic: Lumidesk Ultimate standalone DMX-in trigger
Replies: 1
Views: 5499

Re: Lumidesk Ultimate standalone DMX-in trigger

Hello,

This is not possible with the software.

Below is a link to some documentation on DMX-IN control.

https://www.lumidesk.com/manuals/#/en/l ... x-in-links
by lumidesk.support
Tue 21 Feb 2017 15:59
Forum: English
Topic: Urgend request to activate the fade time in the first scene in a sequence
Replies: 1
Views: 3284

Re: Urgend request to activate the fade time in the first scene in a sequence

Hello,

In Live mode please right click on the Sequence you would like to add a fade to.
Click on settings.
Click Auto Fade In/Out.
Check Fade IN.
Set time for how long you want it to fade in.
Leave Hold time as is.

Please let me know if this solved the problem.
by lumidesk.support
Mon 30 Jan 2017 15:29
Forum: English
Topic: Control by motorized faders with feedback?
Replies: 3
Views: 4806

Re: Control by motorized faders with feedback?

Hello,

We update Lumidesk almost daily. Please make sure to download the Beta version to have the most up to date software. We are working on a new version of the software currently. As soon as it is ready it will be up on the website.
by lumidesk.support
Thu 5 Jan 2017 13:40
Forum: English
Topic: usisng a Showtec Sunstrip with Lumidesk
Replies: 6
Views: 7088

Re: usisng a Showtec Sunstrip with Lumidesk

Yes, you can email it to support-america@nicolaudie.com. Thank you.
by lumidesk.support
Wed 4 Jan 2017 15:08
Forum: English
Topic: led color mixing via dmx in fader
Replies: 11
Views: 10640

Re: led color mixing via dmx in fader

No, as of right now, there is no highest takes priority feature available.
by lumidesk.support
Tue 3 Jan 2017 21:07
Forum: English
Topic: usisng a Showtec Sunstrip with Lumidesk
Replies: 6
Views: 7088

Re: usisng a Showtec Sunstrip with Lumidesk

I am not getting that error here. Can you please send me a copy of your show?
by lumidesk.support
Tue 3 Jan 2017 14:07
Forum: English
Topic: usisng a Showtec Sunstrip with Lumidesk
Replies: 6
Views: 7088

Re: usisng a Showtec Sunstrip with Lumidesk

Hello,

Can I please have the full name of the Sunstrip and the maker of the lights so I can test here.

Thank you.
by lumidesk.support
Tue 3 Jan 2017 14:03
Forum: English
Topic: led color mixing via dmx in fader
Replies: 11
Views: 10640

Re: led color mixing via dmx in fader

Happy New Years! The reason you can add other channels to RGB is because those channels are not in use. When you are telling the three channels (RGB) to turn on by assigning them a color those channels are being affected. When you turn on an amber channel that would be the fourth channel which is of...
by lumidesk.support
Fri 30 Dec 2016 14:19
Forum: English
Topic: led color mixing via dmx in fader
Replies: 11
Views: 10640

Re: led color mixing via dmx in fader

This is correct the software can active a sequence and if you activate another it will trump the previous one. If you deactivate the last sequence it will go back to the first. Also yes if you have fixtures with more channels or separate channels than RGB you can activate them separately.
by lumidesk.support
Thu 29 Dec 2016 20:43
Forum: English
Topic: led color mixing via dmx in fader
Replies: 11
Views: 10640

Re: led color mixing via dmx in fader

I do not believe this will be possible. The problem is that you cannot tell the same address to do two things at once. There is a way to do this but not with our software.
by lumidesk.support
Thu 29 Dec 2016 18:27
Forum: English
Topic: 2 universes and Dmx in?
Replies: 4
Views: 5334

Re: 2 universes and Dmx in?

Yes you can do this but you will need a splitter DMX cable.
by lumidesk.support
Fri 23 Dec 2016 13:38
Forum: English
Topic: led color mixing via dmx in fader
Replies: 11
Views: 10640

Re: led color mixing via dmx in fader

If I am understanding correctly you can do this if you assign a fader to each channel. You can also achieve this using the live action button feature.

https://www.lumidesk.com/manuals/#/en/l ... nd-presets
by lumidesk.support
Thu 22 Dec 2016 21:00
Forum: English
Topic: 2 universes and Dmx in?
Replies: 4
Views: 5334

Re: 2 universes and Dmx in?

Please use the link below to see if this answers your question. If it does not please let me know.

https://www.lumidesk.com/manuals/#/en/l ... erses-mode
by lumidesk.support
Mon 19 Dec 2016 20:55
Forum: English
Topic: led color mixing via dmx in fader
Replies: 11
Views: 10640

Re: led color mixing via dmx in fader

Hello, To answer the first part of your question, yes you can control the RGB channels with DMX in using faders. However the second part you cannot do you can only control Red, Green, Blue. To do this please refer to the manual. https://www.lumidesk.com/manuals/#/en/lumidesk/ultimate-features/1-setu...
by lumidesk.support
Fri 16 Dec 2016 19:08
Forum: English
Topic: Fixtures resetting. Lumidesk box possibly fried.
Replies: 2
Views: 6294

Re: Fixtures resetting. Lumidesk box possibly fried.

If the unit smells like burnt plastic and is no longer turning on I suggest you use the provided link to send it in for repairs.
https://store.lumidesk.com/en/repair
by lumidesk.support
Thu 3 Nov 2016 20:31
Forum: English
Topic: Control by motorized faders with feedback?
Replies: 3
Views: 4806

Re: Control by motorized faders with feedback?

Hello. thank you for your question.

The program does not include this feature at the moment.
However, I can tell you that this feature will be incorporated in the upcoming version.
by lumidesk.support
Thu 3 Nov 2016 20:30
Forum: English
Topic: Sort of presets
Replies: 4
Views: 4992

Re: Sort of presets

Hello, thank you for your questions.

There is no place where you can see a log of what is being worked on.
However, I can tell you that this feature will be incorporated in the upcoming version.
by lumidesk.support
Tue 1 Nov 2016 20:29
Forum: English
Topic: Sort of presets
Replies: 4
Views: 4992

Re: Sort of presets

Unfortunately there is no way to do this. The presets are arranged automatically.
by lumidesk.support
Tue 1 Nov 2016 20:16
Forum: English
Topic: Can´t use fade and hold time
Replies: 2
Views: 3879

Re: Can´t use fade and hold time

When you write in a time under fade or duration time, press the enter key to make the time stay as you set it.
by lumidesk.support
Wed 19 Oct 2016 12:25
Forum: English
Topic: So easy to do ! Life saver !
Replies: 2
Views: 4053

Re: So easy to do ! Life saver !

Hello,

Thank you for your input. This has been put on the list for future releases.
by lumidesk.support
Thu 13 Oct 2016 19:59
Forum: English
Topic: Fade time on single scene cues
Replies: 9
Views: 11914

Re: Fade time on single scene cues

I am sorry to hear that your are having problems with these moving heads.

Have you enabled Fade in the Moving area?

Are you making sure that Fade time stays in the Sequence area?
by lumidesk.support
Mon 1 Aug 2016 19:44
Forum: English
Topic: Maybe Lumidesk is just too hard
Replies: 3
Views: 5010

Re: Maybe Lumidesk is just too hard

I'm sorry to hear you are having problems. It seems you are having issues with the SSL file itself. We can check to see what is wrong with it. Are you able to send an email with the manual attached so we can check it against what we have in our system? If so please send to support-america@nicolaudie...
by lumidesk.support
Tue 21 Jun 2016 15:28
Forum: English
Topic: external sequencer & MIDI
Replies: 1
Views: 3078

Re: external sequencer & MIDI

I have just made a guide on this. Please check it out and let me know if it helped.
https://forum.lumidesk.com/viewtopic.php?f=3&t=410
by lumidesk.support
Tue 21 Jun 2016 15:27
Forum: English
Topic: MIDI control on Lumidesk. (Guide)
Replies: 0
Views: 9890

MIDI control on Lumidesk. (Guide)

This will be a guide on how to control your DMX lighting setup using a MIDI controller with the Lumidesk software. I hope you find it useful any questions or input are welcome. With the MIDI Connected to the PC open the Lumidesk software. Go to Desktop mode. On the bottom right hand corner you shoul...