Ultimate will not initiate

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rconville
Posts: 2
Joined: Sun 29 Apr 2018 19:30

Ultimate will not initiate

Post by rconville » Mon 5 Aug 2019 22:50

When I hooked up my Ultimate to the PC that had been operating it on an off for the past two years, it will not initiate and move from "AO1" to PC" The system appears to connect and identify the firmware in the Ultimate, but will not do the firmware update that it is asking me to do. It also, obviously, will not control the lighting rig from the unit. Nothing that I can think of has changed since the last time I hooked it up. The communications lights blink just like normal, like I said, it appears that the configuration software cab read it and get the data of of it, it just will not initialize with the software... Any ideas?

Thanks,
Richard

lumidesk.forum
Posts: 93
Joined: Tue 26 Mar 2013 17:28

Re: Ultimate will not initiate

Post by lumidesk.forum » Mon 19 Aug 2019 13:09

Hello,

Can you tell me the version of the lumidesk software are you using? also the firmware version on your Ultimate?.

Kind regards;

Fireblader
Posts: 19
Joined: Sun 27 Jan 2013 01:15
Location: Manchester UK

Re: Ultimate will not initiate

Post by Fireblader » Thu 5 Dec 2019 21:24

Did you ever fix your problem ?
I've got exactly the same issue and it's definitely due to the latest software version.
I'm using the ultimate running on the latest firmware and it won't connect to the PC. If I revert back to the previous software version, everything works OK !!

CMBDJ
Posts: 246
Joined: Fri 30 Apr 2010 13:10
Location: Tyler, Texas
Contact:

Re: Ultimate will not initiate

Post by CMBDJ » Mon 9 Dec 2019 22:05

this means that your hardware interface has reached it's end of life (EOL). For future versions of the software you will have to upgrade your hardware interface.
Casey Brown
Lumidesk Dealer
http://www.tyleruplights.com

Fireblader
Posts: 19
Joined: Sun 27 Jan 2013 01:15
Location: Manchester UK

Re: Ultimate will not initiate

Post by Fireblader » Sun 5 Jan 2020 10:07

How would I know if my interface has reached its end of life ?
It's Siudi7B running firmware 1.24
Paul.

lumidesk.forum
Posts: 93
Joined: Tue 26 Mar 2013 17:28

Re: Ultimate will not initiate

Post by lumidesk.forum » Thu 9 Jan 2020 12:57

Hello Paul,
your 7B is still active. Can you please contact our support via the ticket system, we will be happy to help you
https://store.lumidesk.com/en/support

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