Can't start the 3D view window

[karenfurno]

When I click on the "Start 3D View Window" box, I get and error message that says "Cannot find OEM" What do I do?

Karen

[lumidesk]

Hello, can you tell me what version are you using please? (date)
Thanks

Julien

[karenfurno]

Hi Julien, I am using the Apr 28 2010 version. The CD that came with the box did not have a sleeve on it, and it was so scratched up that I could not read it. I downloaded a version from the website, but it wanted the firmware to be updated. When I ran the update tool, it seemed to complete the update, but when I tried to run the software, it said the firmware still needed to be updated. So I found an older software version on the website that ran with the firmware in the unit, and it worked OK on my other laptop, but I get the OEM error now on this laptop.

Karen

[karenfurno]

Problem solved! Thank you Julien, for remotely accessing my computer and finding an error in the .INI file. View window is working fine now.