LumiDesk Forum

lumidesk.support

Hi!

Yes, the host computer where you want to open the file it will need to have the fixture profiles that were used in the show you want to open, so you can replace the entire library if you have any modified fixture profile.

Regards;

lumidesk.support

Hi! The reason why the controller can not be detected by the software could be that is an older version of the LD ultimate, for instances the controller with a board 7A are no longer compatible with the newest released of the software, so you will need to use older version, here is a link to downloa...

lumidesk.support

HI!
Try to upgrade the firmware on the controller, use the hardware manager that comes with the lumidesk software, see if this helps. Also can you send me the serial number of your controller with a picture of the top and the bottom of the controller to my email [email protected]

lumidesk.support

Hi Paul!
There is a way to trigger Live action buttons via midi, the way of doing this is holding the shit key while you click the live action button with the mouse, then you will have to press the midi note you are going to use as a shortcut for the live action button. I hope this helps.

lumidesk.support

Hi!
What fixture profile are you using with your lights? Do you have a manual for the moving heads you are using that you can send us.

lumidesk.support

Can you please tell me the version of the Lumidesk software you are using?

lumidesk.support

Apologies for the delay.

I don't think there is a firmware update for this model as it is an older board. This model will not work with the Lightrider app. The updated model (7B) will.

lumidesk.support

We are working on an upcoming release. The current version just receives minor fixes and patches. The current version works on Windows 10. That is the OS version we use here in the office. Are you having technical issues with the version?

lumidesk.support

They are not announced. They are released as "Betas". There are no logs available. These updates are minor bug fixes and compatibility updates for new hardware as the software has been out for a few years.

lumidesk.support

Hello,

We roll out regular releases for Lumidesk. The latest update was made a few months ago.

lumidesk.support

Hello,

How many lights do you have?
How many are flickering?

lumidesk.support

Hello,

Can you please open your software. Click on the Configuration tab. Click on Hardware. Please take a screenshot of the window and send it to me here.

lumidesk.support

Hello,

We do not create cues or shows upon request as this would not be feasible. Below is a link to all the tutorials, manuals and all other resources we have.

https://www.lumidesk.com/en/download.htm

lumidesk.support

Hello,

Thank you for your inquiry. At the moment this feature is not available. However, our developer is aware that this is a feature that is in demand. We will try to incorporate this in the future version of the software.

lumidesk.support

Unfortunately there is no solution for this at the moment. It will not support this high of a resolution natively. We will try to work on this in the future.

lumidesk.support

Hello,

There is no set date for the release of the new software. Any updates will be announced here on the forums.

What resolution are you working with and what resolution would you like to work with?

lumidesk.support

Hello,

This is not possible with the software.

Below is a link to some documentation on DMX-IN control.

https://www.lumidesk.com/manuals/#/en/l ... x-in-links

lumidesk.support

Hello,

In Live mode please right click on the Sequence you would like to add a fade to.
Click on settings.
Click Auto Fade In/Out.
Check Fade IN.
Set time for how long you want it to fade in.
Leave Hold time as is.

Please let me know if this solved the problem.

lumidesk.support

Hello,

We update Lumidesk almost daily. Please make sure to download the Beta version to have the most up to date software. We are working on a new version of the software currently. As soon as it is ready it will be up on the website.

lumidesk.support

Yes, you can email it to [email protected]. Thank you.

lumidesk.support

No, as of right now, there is no highest takes priority feature available.

lumidesk.support

I am not getting that error here. Can you please send me a copy of your show?

lumidesk.support

Hello,

Can I please have the full name of the Sunstrip and the maker of the lights so I can test here.

Thank you.

lumidesk.support

Happy New Years! The reason you can add other channels to RGB is because those channels are not in use. When you are telling the three channels (RGB) to turn on by assigning them a color those channels are being affected. When you turn on an amber channel that would be the fourth channel which is of...

lumidesk.support

This is correct the software can active a sequence and if you activate another it will trump the previous one. If you deactivate the last sequence it will go back to the first. Also yes if you have fixtures with more channels or separate channels than RGB you can activate them separately.

lumidesk.support

I do not believe this will be possible. The problem is that you cannot tell the same address to do two things at once. There is a way to do this but not with our software.

lumidesk.support

Yes you can do this but you will need a splitter DMX cable.

lumidesk.support

If I am understanding correctly you can do this if you assign a fader to each channel. You can also achieve this using the live action button feature.

https://www.lumidesk.com/manuals/#/en/l ... nd-presets

lumidesk.support

Please use the link below to see if this answers your question. If it does not please let me know.

https://www.lumidesk.com/manuals/#/en/l ... erses-mode

lumidesk.support

Hello, To answer the first part of your question, yes you can control the RGB channels with DMX in using faders. However the second part you cannot do you can only control Red, Green, Blue. To do this please refer to the manual. https://www.lumidesk.com/manuals/#/en/lumidesk/ultimate-features/1-setu...

lumidesk.support

If the unit smells like burnt plastic and is no longer turning on I suggest you use the provided link to send it in for repairs.
https://store.lumidesk.com/en/repair

lumidesk.support

Hello. thank you for your question.

The program does not include this feature at the moment.
However, I can tell you that this feature will be incorporated in the upcoming version.

lumidesk.support

Hello, thank you for your questions.

There is no place where you can see a log of what is being worked on.
However, I can tell you that this feature will be incorporated in the upcoming version.

lumidesk.support

Unfortunately there is no way to do this. The presets are arranged automatically.

lumidesk.support

When you write in a time under fade or duration time, press the enter key to make the time stay as you set it.

lumidesk.support

Hello,

Thank you for your input. This has been put on the list for future releases.

lumidesk.support

I am sorry to hear that your are having problems with these moving heads.

Have you enabled Fade in the Moving area?

Are you making sure that Fade time stays in the Sequence area?

lumidesk.support

I'm sorry to hear you are having problems. It seems you are having issues with the SSL file itself. We can check to see what is wrong with it. Are you able to send an email with the manual attached so we can check it against what we have in our system? If so please send to support-america@nicolaudie...

lumidesk.support

I have just made a guide on this. Please check it out and let me know if it helped.
https://forum.lumidesk.com/viewtopic.php?f=3&t=410

lumidesk.support

This will be a guide on how to control your DMX lighting setup using a MIDI controller with the Lumidesk software. I hope you find it useful any questions or input are welcome. With the MIDI Connected to the PC open the Lumidesk software. Go to Desktop mode. On the bottom right hand corner you shoul...

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