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Can't start the 3D view window
Posted: Sun 5 Sep 2010 06:15
by karenfurno
When I click on the "Start 3D View Window" box, I get and error message that says "Cannot find OEM" What do I do?
Karen
Re: Can't start the 3D view window
Posted: Wed 8 Sep 2010 17:55
by lumidesk
Hello, can you tell me what version are you using please? (date)
Thanks
Julien
Re: Can't start the 3D view window
Posted: Thu 9 Sep 2010 02:07
by karenfurno
Hi Julien, I am using the Apr 28 2010 version. The CD that came with the box did not have a sleeve on it, and it was so scratched up that I could not read it. I downloaded a version from the website, but it wanted the firmware to be updated. When I ran the update tool, it seemed to complete the update, but when I tried to run the software, it said the firmware still needed to be updated. So I found an older software version on the website that ran with the firmware in the unit, and it worked OK on my other laptop, but I get the OEM error now on this laptop.
Karen
Re: Can't start the 3D view window
Posted: Mon 18 Oct 2010 21:54
by karenfurno
Problem solved! Thank you Julien, for remotely accessing my computer and finding an error in the .INI file. View window is working fine now.