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saving error
Posted: Fri 19 Jul 2013 20:51
by missbethany3302
Ok,
I am having a huge problem with this latest update. When I am programming and go to save it ends up not responding and shutting down. and creates a tempary file on my desk top. Its to the point where it does it if I don't save after every change I make. Is anyone else having this problem?
Re: saving error
Posted: Fri 19 Jul 2013 21:25
by CMBDJ
Every once and a while I see some sort of exit crash. But not to the point of really being a problem. I'm always able to save.
Re: saving error
Posted: Fri 19 Jul 2013 21:46
by missbethany3302
I'm having a crash after about every couple of saves and if I don't save for a while it crashes. It is also crashing while trying to reopen after. VERY frustrated right now!!
Re: saving error
Posted: Sat 20 Jul 2013 13:28
by lumidesk.forum
Hello I need to know if you have the crashes with the LumiDesk interface connected or without
Thanks
Re: saving error
Posted: Sun 4 Aug 2013 14:04
by missbethany3302
Both rooms that run Lumidesk have their interfaces plugged in when it crashes. We have an ultimate in one of our sanctuary's and the next interface down in a second facility.
I find it crashes the worst when i'm programming my Vari lites which you had to create the personality for me.
Re: saving error
Posted: Sun 4 Aug 2013 15:55
by CMBDJ
What version of the software are you running? March 2013 or June 2013? Or another?
Re: saving error
Posted: Sun 4 Aug 2013 17:57
by missbethany3302
June 2013
Re: saving error
Posted: Tue 6 Aug 2013 01:05
by CMBDJ
I would try the new beta, or install March or January 2013 if you still have those installation files.
Re: saving error
Posted: Wed 7 Aug 2013 11:26
by lumidesk.forum
Hello the crash can be done with a non updated firmware on your interface and using the new software. Please download the latest Beta and update the interface firmware (even if it says it the same version number) with Tools.exe
Let me know if the problem is fixed
Thanks